FAQ
Ordering & Accounts
Q: How do I place an order?
A: Placing an order is easy! Simply browse our collection, add the desired items to your shopping cart, and proceed to checkout. You can checkout as a guest or create an account for a faster experience on future visits.
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to store your shipping information, view your order history, and makes future checkouts quicker.
Q: How do I know if my order was placed successfully?
A: After placing your order and completing the payment, you will receive an order confirmation email to the email address you provided. This email will contain your order number and details.
Q: Can I change or cancel my order after it's placed?
A: We process orders quickly to get your bags to you as soon as possible. If you need to change or cancel your order, please contact us immediately at support@yulse.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once processing has begun.
Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through any online payment platforms you accept, e.g., PayPal, Apple Pay, Google Pay, Shop Pay.
Q: What currency do you accept?
A: All transactions on Yulse.com are processed in Great British Pounds (GBP) for UK orders and United Arab Emirates Dirham (AED) for UAE orders].
Q: Is my payment information secure?
A: Yes, absolutely. We take your online security very seriously. All transactions are encrypted using SSL technology, and we do not store your credit card details on our servers.
Shipping
Q: Where do you ship to?
A: We currently offer shipping to the United Kingdom (UK) and United Arab Emirates (UAE).
Q: How long does order processing take?
A: Our order processing time is typically 1 to 3 business days (Monday to Friday).
Q: What is the estimated delivery time?
A: Once your order has been processed and shipped, the estimated delivery time is 5 to 10 business days (Monday to Friday). The total estimated delivery time is the processing time plus the shipping time.
Q: What is the order cutoff time?
A: Our daily order cutoff time is 05:00 (5:00 AM) GMT+00:00 (Edinburgh, London time zone). Orders placed after this time will begin processing on the next business day.
Q: How much does shipping cost?
A: We are pleased to offer FREE Standard Shipping on all orders delivered within the United Kingdom and United Arab Emirates.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package through the designated shipping carrier's website.
Returns & Refunds
Q: What is your return policy?
A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our Return and Refund Policy. for full details.
Q: How do I initiate a return?
A: To start a return, please contact us at support@yulse.com with your order number and the details of the item(s) you wish to return. Our team will guide you through the process.
Q: What condition does the item need to be in for a return?
A: To be eligible for a return, your item must be unused, in the same condition that you received it, with all original tags attached, and in its original packaging.
Q: How long does it take to process a refund?
A: Once we receive and inspect your returned item and the return is approved, your refund will be processed to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Please refer to our Return and Refund Policy for more details.
Products
Q: What types of bags do you sell?
A: We offer a wide variety of bags, including handbags, backpacks, travel bags, totes, briefcases, and more, catering to different styles and needs.
Q: Are your bags high quality?
A: Yes, we are committed to offering high-quality bags crafted from durable materials with attention to detail and skilled workmanship. We carefully curate our collection to ensure quality.
Q: How should I care for my bag?
A: We have a comprehensive Care & Instruction guide with tips on how to care for different bag materials and types. Please visit our Care & Instruction for detailed information.
Contact Us
Q: How can I contact customer service? A: You can contact our customer service team by emailing us at:
Phone: +44 75 77024933
Email: support@yulse.com